Return, Refund & Cancellation Policy

What is your return policy?

We offer return/replacement of Products ordered on Pinkweaves.com within 5 days of delivery of the order. However, there are certain products such specified as “Non-Returnable” on the Website in the Product description, for which we do not offer return/replacement.

We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

Unboxing Video Requirement for Returns/replacement

customers to share an unboxing video when requesting a return for items purchased through our pinkweaves.com. The purpose of this policy is to ensure transparency and accuracy in the return process, thereby enhancing customer satisfaction and minimizing fraudulent claims.

Unboxing Video Guidelines

When delivery boy arrives to deliver your shipment, please inspect the shipment before accepting it. Make sure that the shipment was not tampered by anyone. If you feel like it has been tampered with and repacked, please take pictures of the package, reject the delivery & send an email to [email protected] with the shipment images and we will verify the details. If everything is good it will be delivered next day, if not it will be returned, and order will be reshipped.

• Put the camera on a stable place in a well-lit place so everything is clear.
• Show the shipping label on the camera, which is present on the package. Shipping label contains the tracking number, your address and product details. It is important to show the shipping label clearly so it can be proven that the shipment you are unboxing is the correct shipment.
• Show all sides of the package to show that the package has not been opened before and you are opening it for the first time.
• Once the shipment is opened, please make sure that the product delivered is correct and not damaged.
• In case everything is ok, and product is correct & in perfect condition, you are good to go.
• In case of damaged shipment: Once the package is opened, please show the product box condition in the camera to show any damages on the box and also show the product itself.
• In case of wrong product: Once the package is opened and you suspect the product delivered is wrong, please show all the sides of product box and labels present on the box to prove that the product is different. You don’t have to open the wrong product seal, keep it as it was delivered till the solution is provided.
• All the steps above should be recorded without any cuts, and everything should be in frame all the times, do not take the product or shipment out of frame for even a slight moment.

What is the refund policy for the returned item??

We endeavor to process your refunds within 10 business days from the date the returned product clears the Q.C at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by Pinkweaves.com. In case of any refund discrepancies, Pinkweaves.com may at its sole discretion, request you to share with us a screenshot of your bank statement.

We understand that in some scenarios, the Product may take more than 10 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.

Pinkweaves.com may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles Pinkweaves.com to a claim against you.

How does Refund work on based on the different modes of payment:-

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 5-10 business days from the date of by Pinkweaves.com, after the products clear the Q.C process.

If you have paid for the order using LR Credits, then the amount gets refunded to your LR account within 5-10 business days from date of product clearing Q.C at our Warehouses.

If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded in your bank account within 5-10 business day from the date the Product has cleared the Q.C at our Warehouse. You shall have an option for refund of paid amounts by way of Pinkweaves.com credits or into your bank account. Please note that in case of any refund to your bank account you shall need to comply with the Pink Weavs.com Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the Pinkweaves.com shall not be responsible in case wrong information has been provided to it.

How do I return/exchange my order?

We offer easy self-service return/Exchange process. To return/exchange your order, please follow these steps.

Login to your account

Go to My Orders

Click on Return or Exchange

Select the Items that you want to return or Exchange

The refund/Exchange will proceed once your order is picked up & checked , Subjected to quality check and exceptions.

or  you can sent mail to [email protected] with subject “refund/exchange – order id”

Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?

Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.

For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the amounts paid by you after deducting the shipping and COD charges.

When will my return get picked up?

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 7-10 days of receiving the request.

Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please write to us at [email protected]

Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Pinkweaves.com.

I have received ‘Pickup service is not available’ message when I try to return/exchange my order. What do I need to do now?

There are certain pin-codes where our transport partners currently do not support pick-up of returned items. You will get to see the message ‘Pickup service is not available’ if none of our transport partners support pick-up of the returned items from a pin-code. If you get to see this message, we request you to send the items to our warehouse using a courier Pinkweaves.com available in your location. Please ensure that the Products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the Invoice along with the Product that is shipped. In the absence of the Return Slip in the courier, we might not be able to process the refund. After sending the shipment, please write the shipment details through the ‘[email protected]’ functionality. You will get to see a message ‘Self-ship details pending’ for returns where you are yet to submit the shipment details. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will refund the amount of the items.

Cancellation Policy

An easy cancellation process is available for our customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in an easy step: Cancel it from My Account option on website or email us on ‘[email protected]’ with subject “Order Cancellation Request” Along with the order no.

Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.